Terms and Conditions
The use of this website and these Terms and Conditions shall be governed by the laws of New Zealand.
McCracken's Sportswear and Goods reserves the right to vary these Terms and Conditions at any time.
Any prices displayed for goods are valid only for purchases made through this site. Prices may differ to those at our physical location, but the price will remain as advertised for any item bought through the site. All prices are displayed in New Zealand dollars and stock sold in New Zealand is inclusive of GST. McCracken's Sportswear and Goods reserves the right to alter prices at any time and for any reason. Any variation to an order (once accepted) will result in price adjusting to reflect the variation.
Product Range and Availability
All efforts will be made to fulfil any order placed with McCracken's Sportswear and Goods; however, we accept no responsibility or liability should we be unable to supply the goods ordered for any reason.
Full payment details will be arranged on confirmation of your order. Payment should be made by the customer via credit card, direct credit, or cheque prior to shipping of your order.
Freight Costs and Delivery Charges
Goods will not be shipped to a customer until payment has been received in full. Confirmation times will vary depending on the method of payment used. Delivery charges will vary with the product and amount ordered and will be discussed with customers prior to shipment.
McCracken's Sportswear and Goods may withhold delivery of all or any part of an order at their own discretion.
Delivery times will vary depending on product ordered and delivery location but can be expected to be between 1 to 5 working days.
A small selection of our teamwear is arriving from our partners in Australia and might take up to 10 days for delivery. If you require your order urgently, please contact us to find out more.
International delivery cost for parcels under 1kg: to Australia - $25, to Rest of the World -$30. If the parcel exceeds 1kg we will contact you regards the extra cost.
Variation/Cancellation of Order
The customer may vary or cancel the order if the goods are deemed to be faulty.
Returns of Products/Refunds
Customers have a right to return any goods which are faulty in nature. The following conditions apply to any return of goods:
- Where goods are being returned due to a fault, they must not be damaged any further.
- Proof of purchase must be provided for the any return of goods.
- Where a return is due to a fault, damage or shipping mistake, customers will have seven days from the date of receipt of goods to contact McCracken's Sportswear and Goods and notify us of the fault.
Customized goods are final sale and may not be returned or refunded. We strongly recommend reviewing the design and quality of the new garments before proceeding with any custom printing or embroidery requests.
If the product is faulty or not suitable, you may exchange it for the same product or something more suitable providing:
- The goods exchanged are to the same value or more as the product that was originally purchased.
- The goods deemed unsuitable are in original condition and not opened or damaged in any way.
Delivery Costs for Returns
Any delivery costs to do with the exchange of goods must be taken care of by the customer, including return delivery to the customer.
If a return is due to a shipping mistake, fault or product damage, then the costs will be incurred by McCracken's Sportswear and Goods.
Any costs paid by the customer in this case will be refunded upon receipt of a suitable invoice/receipt showing delivery costs. Any costs incurred by a customer and to be refunded by McCracken's Sportswear and Goods must be reasonably defined as costs that would normally be expected to be paid to return goods using readily available postage cartage services.
Privacy - Personal Information
Through the conduct of its normal business, McCracken's Sportswear and Goods may collect customer information including contact and delivery details, purchase history. We don't store or process card data ourselves.
This information will remain confidential and will be held securely, and will not be disclosed to any third party without written consent of the owner, except in cases where the information is necessary to carry out the transaction entered into by the customer.
Customers who do not wish to have any personal information collected and used for any purpose other than that required to complete the transaction will need to express this in writing at the time of purchase.
Access to Personal Information
Personal information relating to the customer is available under the Privacy Act 1993, and the customer may request changes to the information held.